Most orders (99%) are shipped within 1-2 business day complete. If an item you have ordered is not in stock we will advise you ASAP when we expect to be able to ship.
How long will it take for delivery?
Fedex - Ground shipments take about 3 - 7 business days from date of pickup, Fedex Priority usually takes 1-2 business days and Fedex Economy usually takes 2 business days from date of pickup.
Order Tracking
Track your order On-Line at your convenience. Each parcel is barcoded for easy tracking and delivery confirmation. We will send you an e-mail notification the day we ship your order containing your tracking number and a direct internet link so that you can track your package on-line, at your convenience.
Guarantee
Ordering from Bear Woods is worry free. You must be satisfied with your purchase. You may return any catalogue item, except books, plans, videos and sale items in original condition and packaging within 30 days of invoice date. We will issue a prompt and courteous refund or credit as you request. It's that simple.
Back Orders
Most orders (99%) are shipped within 1 business day complete. If an item you have ordered is not in stock we will advise you ASAP when we expect to be able to ship. As per your instructions we will 1) Ship all available items immediately. 2) Wait until we can ship your order complete. 3) Cancel your order. 4) Ship what we have in stock and back order the items that are out of stock. Please note that we will not back order unless the value of the back order is $100 or greater.
Privacy
We do not rent or exchange information concerning our customers, this includes customer mailing addresses, email addresses or telephone numbers, and we have no plans to do so in the future. We maintain that information in our own records only so that we can contact you.
We do not collect or maintain any information about how you as an individual use our website. We analyze our web log statistics as a whole, but we do not track your browsing as an individual, and we do not share or offer this information to other companies.
We occasionally call our customers to ask them how our service is. However, we do no telephone marketing.
What Are Cookies, and Do We Use Them?
Cookies are bits of information that your browser maintains to help a server (such as our website) communicate with you. Our website uses cookies to track whether or not you are logged in.
We do this partly as a convenience for you, so that when you place your order, your billing information is filled in for you automatically. But we also need cookies, in case you leave our site and return, so that we can recognize and match your login and shopping information with your session on the Internet.
As you browse and order on our site, our servers log your activity and your path through our site, recording each request for a page or other information. We collect and analyze data about how visitors use this website, but we do not use this information to identify or contact individual users, nor do we supply any data that could identify individual users to a third party. We use this data only to improve our site and our services. We do nothing with this information, other than analyze it in aggregate, or diagnose occasional problems.
If you are concerned about cookies, and you want to avoid keeping them on your machine, we urge you to use or purchase one of the many excellent "Cookie Eliminator" programs that are available. Other than forcing you to log in again, using a cookie cleaning program will not affect your use of our site.
Security
Protecting our customer's information is always a concern, whether it's online or through traditional methods. In order to protect your personal information on our website we use the highest SSL security currently supported by the most commonly used web browsers. This is the same High-grade (AES-256 256 bit) SSL Encryption that banks use for their on-line web customers. When you are ready to checkout and reach our "Billing Information" page the information you provide will be encrypted using SSL. To confirm that you are in an SSL session our website address should start with "https" and include our domain as in "https://www.bearwood.com/". In addition you should see a closed padlock icon somewhere in your web browser. All online credit card payments are processed by one of the largest payment processors in the world on their SSL secure servers. We do not see, know, store or have access to your credit card number, expiration date, CVV or other personal credit card information.
Holiday's
Our office and warehouse will be closed on New Year's Day, Christmas Day, Good Friday, Canada Day, Labour Day and Remembrance Day.
Our warehouse and office will also be closed Dec. 21, 2009 to Jan. 1, 2010 (Vacation)
Telephone Orders (Toll Free)
If you prefer, you can place your order by calling our 800 number:
1-800-565-5066 (U.S.A. & Canada)
or
1-902-638-8622 (International)
We are available to take your orders by phone during our normal business hours (Monday to Friday, 8:00am to 5:00pm Eastern Standard Time, statutory holidays excepted). When you call we will ask for your name, address phone number, e-mail address and credit card number. Please have this information ready.
Fax Orders (Toll Free)
1-888-599-1118 (U.S.A. & Canada)
or
1-902-638-8637 (International)
We will send you a quotation for your approval
Mail Orders
Please ask for a quotation if paying by check. Checks received that do not cover cost of the order and shipping will be returned.
Mailing address:
Bear Woods Supply Co. Inc. PO Box 275 Cornwallis, Nova Scotia B0S 1H0 Canada
Each order must include:
your name your address your daytime phone number
For each item ordered, please be sure to include the following information:
stock number description quantity ordered unit price total price
Paying Your Fax or Mail Order by Credit Card
We accept Visa and MasterCard. When you complete the form, please be sure to include your card number, expiry date and your signature.
Paying your Mail Order by Cheque
We only accept Money Orders. Personal checks are not accepted. Money Orders should made payable to "Bear Woods Supply Co. Inc."
Discounts & Pricing
We do reserve the right to correct errors or make price changes. In the unlikely event of a correction or price change effecting your order you will be notified and approval obtained prior to order processing. Current web prices will apply on all orders
RETURNS AND EXCHANGE POLICIES
Clients must inspect all packages and goods at time of receipt. Any damage or indication of damage must be noted on the freight receipt at time of delivery.
All returns require a Returned Merchandise Authorization Number (RMA#). Our Customer Service Department must be contacted to obtain the correct RMA# for return shipments. The assignment of a RMA# does not automatically assure a credit will be issued. All returns must show the Return Authorization Number on the outside of the packaging and on any related correspondence. Items must be returned within 30 days of the invoice date.
Unless otherwise noted in our RMA (Returned Merchandise Authorization), all returns must be shipped to us via U.S. Postal Service. Parcel Post surface mail is the least expensive.
All parcels containing returned merchandise must without exception be clearly marked return of unsatisfactory goods on the parcel’s address side along with the RMA # ('returned merchandise authorization' number) to assist us in identifying the parcel, its contents, and the reason the goods are being returned. The Customs Declaration label must also be marked return of unsatisfactory goods. Unless otherwise noted on your RMA authorization returns should be addressed as follows:
Returned items must be received in new and unused condition in original packaging. Special order, discontinued and final clearance items may not be returned without specific authorization.
Returned items must be returned, freight prepaid. If return is due to our error we will reimburse you for shipping U.S. Parcel Post Ground rate. Customer is responsible for insurance and delivery confirmation in case of loss or damage. Refunds are issued to the original account and payment method.
