Most
orders (99%) are shipped within 1-2 business day complete. If an item
you have ordered is not in stock we will advise you ASAP when we expect
to be able to ship.
How long will it take for delivery?
Fedex - Ground
shipments take about 3 - 7 business days from date of pickup, Fedex
Priority usually takes 1-2 business days and Fedex Economy
usually takes 2 business days from date of pickup.
Order Tracking
Track your order On-Line at your convenience. Each parcel is
barcoded for easy tracking and delivery confirmation. We will send you
an e-mail notification the day we ship your order containing your
tracking number and a direct internet link so that you can track your
package on-line, at your convenience.
Guarantee
Ordering from Bear Woods is worry free.
You must be satisfied with your purchase. You may return any catalogue
item, except books, plans, videos and sale items in original condition
and packaging within 30 days of invoice date. We will issue a prompt
and courteous refund or credit as you request. It's that simple.
Back Orders
Most orders (99%) are
shipped within 1 business day complete. If an item you have ordered is
not in stock we will advise you ASAP when we expect to be able to ship.
As per your instructions we will 1) Ship all available items
immediately. 2) Wait until we can ship your order complete. 3) Cancel
your order. 4) Ship what we have in stock and back order the items that
are out of stock. Please note that we will not back order unless the
value of the back order is $100 or greater.
Privacy
We do not rent or exchange information concerning our
customers, this includes customer mailing addresses, email addresses or
telephone numbers, and we have no plans to do so in the future. We
maintain that information in our own records only so that we can
contact you.
We do not collect or maintain any information about how you
as an individual use our website. We analyze our web log statistics as
a whole, but we do not track your browsing as an individual, and we do
not share or offer this information to other companies.
We occasionally call our customers to ask them how our
service is. However, we do no telephone marketing.
What
Are Cookies, and Do We Use Them?
Cookies
are bits of information that your browser maintains to help a server
(such as our website) communicate with you. Our website uses cookies to
track whether or not you are logged in.
We
do this partly as a convenience for you, so that when you place your
order, your billing information is filled in for you automatically. But
we also need cookies, in case you leave our site and return, so that we
can recognize and match your login and shopping information with your
session on the Internet.
As
you browse and order on our site, our servers log your activity and
your path through our site, recording each request for a page or other
information. We collect and analyze data about how visitors use this
website, but we do not use this information to identify or contact
individual users, nor do we supply any data that could identify
individual users to a third party. We use this data only to improve our
site and our services. We do nothing with this information, other than
analyze it in aggregate, or diagnose occasional problems.
If
you are concerned about cookies, and you want to avoid keeping them on
your machine, we urge you to use or purchase one of the many excellent
"Cookie Eliminator" programs that are available. Other than forcing you
to log in again, using a cookie cleaning program will not affect your
use of our site.
Security
Protecting our customer's information is
always a concern, whether it's online or through traditional methods.
In order to protect your personal information on our website we use the
highest SSL security currently supported by the most commonly used web
browsers. This is the same High-grade (AES-256 256 bit) SSL Encryption
that banks use for their on-line web customers. When you are ready to
checkout and reach our "Billing Information" page the information you
provide will be encrypted using SSL. To confirm that you are in an SSL
session our website address should start with "https" and include our
domain as in "https://www.bearwood.com/". In addition you should see a
closed padlock icon somewhere in your web browser. All online credit
card payments are processed by one of the largest payment processors in
the world on their SSL secure servers. We do not see, know, store or
have access to your credit card number, expiration date, CVV or other
personal credit card information.
Holiday's
Our office and warehouse will be
closed on New Year's Day, Christmas Day, Good Friday, Canada Day,
Labour Day and Remembrance Day.
Our warehouse and
office will also be closed
Aug. 2 - Aug. 6, 2010 (Summer break)) Aug.
23 - Aug. 27, 2010 (Inventory) Dec.
20 - Dec. 31, 2010 (Winter break)
Telephone Orders (Toll Free)
If
you prefer, you can place your order by calling our 800 number:
1-800-565-5066 (U.S.A. & Canada)
or
1-902-638-8622
(International)
We are available to take your orders by phone during our
normal business hours (Monday to Friday, 8:00am to 5:00pm Eastern
Standard Time, statutory holidays excepted). When you call we will ask
for your name, address phone number, e-mail address and credit card
number. Please have this information ready.
Fax Orders (Toll Free)
1-888-599-1118 (U.S.A. & Canada)
or
1-902-638-8637
(International)
We will send you a quotation for your approval
Mail Orders
Please ask for a quotation if paying by check. Checks received that do
not cover cost of the order and shipping will be returned.
Mailing address:
Bear Woods Supply Co. Inc.
PO Box 275
Cornwallis, Nova Scotia B0S 1H0
Canada
Each
order must include:
your
name
your address
your daytime phone number
For
each item ordered, please be sure to include the following information:
stock
number
description
quantity ordered
unit price
total price
Paying
Your Fax or Mail Order by Credit Card
We
accept Visa and MasterCard. When you complete the form, please be sure
to include your card number, expiry date and your signature.
Paying your
Mail Order by Cheque
We only accept Money Orders. Personal
checks are not accepted. Money Orders should made payable to "Bear
Woods Supply Co. Inc."
Discounts & Pricing
We do reserve the right
to correct errors or make price changes. In the unlikely event of a
correction or price change effecting your order you will be notified
and approval obtained prior to order processing. Current web prices
will apply on all orders
RETURNS
AND EXCHANGE POLICIES
Clients must inspect
all packages and goods at time of receipt. Any damage or indication of
damage must be noted on the freight receipt at time of delivery.
All returns require a Returned Merchandise Authorization Number (RMA#).
Our Customer Service Department must be contacted to obtain the correct
RMA# for return shipments. The assignment of a RMA# does not
automatically assure a credit will be issued. All returns must show the
Return Authorization Number on the outside of the packaging and on any
related correspondence. Items must be returned within 30 days of the
invoice date.
Unless otherwise noted in our RMA (Returned Merchandise Authorization),
all returns must be shipped to us via U.S. Postal Service. Parcel Post
surface mail is the least expensive.
All parcels containing
returned merchandise must without exception be clearly marked return
of unsatisfactory goods on the parcel’s address side along with the
RMA # ('returned merchandise authorization' number) to assist us in
identifying the parcel, its contents, and the reason the goods are
being returned. The Customs Declaration label must also be marked
return of unsatisfactory goods. Unless otherwise noted on your
RMA authorization returns should be addressed as follows:
Returned items must be received in new and unused condition in original
packaging. Special order, discontinued and final clearance items may
not be returned without specific authorization.
Returned items must be returned, freight prepaid. If return is due to
our error we will reimburse you for shipping U.S. Parcel Post Ground
rate. Customer is responsible for insurance and delivery confirmation
in case of loss or damage. Refunds are issued to the original account
and payment method.
