Make sure that the unit is completely plugged in and turned on (it happens)

If you are using the SuperPro II, make sure the front panel switch is turned to the side you are using.

Longer tips require more heat than shorter ones, you may need to adjust accordingy for the style of tips being used.

Check the line voltage to your outlet.

Check the speed at which you burn. Faster drawing requires increased heat, while drawing slower will require lower temperatures.

Use honing paper to gently wipe away excess carbon buildup on the tips.

Don’t force the tip into the handle, simply wiggle and push.

Setting the temperature too high will cause your lines to be too wide. Reduce the heat setting, especially on softer woods..

Inconsistent burning can be caused by grainy wood. Make sure your piece is properly prepared by finely sanding it prior to burning.

Using more heat than necessary will not only wear the unit components faster, but it will significantly increase the difficulty of creating even burn-patterns and consistent marking. It's also a nuisance to have to wait so long to swap tips, when the time comes and the handpiece is too hot.

Equipping a new tip or trying a new technique on a project can be a risky move. We reccommend keeping scrap pieces to practice on. This way you can find the right temperature, eliminating the chance of making a mistake on your work.

The grain in some woods such as cedar and pine may also make them unsatisfactory to burn. Again, we recommend having some sample wood to test before moving on to your final artwork.

if you draw your burning tips quickly across the wood you will need to set the temperature higher. If you are drawing more slowly, set the temperature lower.

Adjust the temperature as necessary but just know that as tips age, they naturally burn hotter than a brand new tip.