Where's my parcel?
When we ship your parcel, you will receive 2 emails from us (don't forget to check your spam/junk folders).
The emails will include tracking information including a tracking number if you purchased shipping that includes tracking.
More than 99.95% of our parcels are successfully delivered.
Common Questions and Answers. (Q&A)
We ship Monday through Friday and endeavor to ship most items before end of next business day.We ship Express orders same day when received before noon Pacific Time. (But you can always call us and we'll do our best to help).
Products ship from either our warehouse in Pacific Northwest, or from one of our production facilities that are spread throughout the US.
When a shipping label is made by our warehouse, you will receive an email with your tracking info. Check your spam folder too!
If you have taken advantage of free customer registration, you can see your tracking numbers and order history there.
From the Shopping Cart (link is at the top right of every page) when you enter your Postal Code, and select the country you are shipping to the page will generate shipping options. UPS services are denoted with available options.
Shipping is by weight and provided at or BELOW our cost.We believe it is most fair to provide fair prices, rather than absorbing the cost of all shipping. It is the responsibility of the customer to cover the cost of any applicable duties/import fees.
Shipping options from Bear Woods
For shipments within the USA and Internationally you may see the following options, depending on your location and the weight of the items you select:
This service uses the US Postal Service. This service is reliable but does not include a tracking number. Average 5-8 business days (excludes weekends). This is not an insured service. Therefore, in the extremely rare event a parcel goes missing, we will provide options and the best we can do is share the cost of replacement.
This service uses the US Postal Service. Average 5-8 business days (excludes weekends). This is not an insured service. Therefore, in the extremely rare event a parcel goes missing, we will provide options and the best we can do is share the cost of replacement.
Provided by the postal service, this option does not provide a tracking number. Average 6-10 business days. This is not an insured service. Therefore, in the extremely rare event a parcel goes missing, we will provide options and the best we can do is share the cost of replacement.
Provided by the postal service, this option does not include tracking. 4-12 weeks. This is not an insured service. Therefore, in the extremely rare event a parcel goes missing, we will provide options and the best we can do is share the cost of replacement.
Provided by the postal service, you will see a delivery ETA. Insured Service.
Provided by the postal service, you will see a delivery ETA. Insured Service. UPS Standard - typically 3-8 days. Insured Service.
by end of Next Business Day. Insured Service.
2 Business Day service, by end of day. Insured Service.
a 3 Business Day service, by end of day. Insured Service.
a 2-5 Business Day service. Insured Service.
a 1-3 Business Day service by end of day. Insured Service
a 1-3 Business Day service, Delivery by 10:30 am or 12:00 noon, Insured Service.
